FC Barcelona has issued an official statement detailing the resolution of the technical issue that prevented numerous members from accessing their digital tickets last Saturday, November 29, during the lead-up to the match against Alavés.
After a weekend of intense audit work, the Club, in collaboration with the companies SlashMobility, T-Systems, and Devoteam, has successfully identified and completely resolved the problem in its e-ticket system.
𝗖𝗼𝗺𝘂𝗻𝗶𝗰𝗮𝗱𝗼 𝗱𝗲 𝗙𝗖 𝗕𝗮𝗿𝗰𝗲𝗹𝗼𝗻𝗮https://t.co/wlxAsu2bMZ
— FC Barcelona (@FCBarcelona_es) December 2, 2025
The cause of the failure is attributed to the progressive increase in the volume of tickets managed through the Members App. The Club emphasizes that this level of demand is new and had not occurred in previous matches, not even during their stay at the Estadi Olímpic Lluís Companys, due to the smaller number of seats.
As an immediate solution, an optimal configuration has been implemented in the systems involved to ensure a more efficient distribution of e-tickets, especially during peak demand times.
Exceptionally, for today’s match against Atlético de Madrid, a dual access system has been activated. Members can use both the usual QR from the Members App and an additional system based on conventional PDF, operating in parallel as a supplementary contingency measure to avoid any inconvenience.
Looking ahead to the next match against Eintracht Frankfurt, the Club has announced that visual and nominative controls at the entrances will be reinforced. The aim is to ensure that fans, especially visiting spectators, who have acquired their tickets illegitimately or through resale systems, cannot access the stadium.
This article was translated into English by Artificial Intelligence. You can read the original version in 🇪🇸 here.
📸 David Ramos – 2025 Getty Images
